Frequently Asked Question

The following is a list of documents that are accepted as proof of residence for Level 2 Verification submissions:

• Utility bill, e.g. municipal water and lights account or property managing agent statement
• Bank statement
• Municipal councilor’s letter
• A signed affidavit from the local police station
• SARS Tax certificate/letter
• Recent active lease or rental agreement (not older than 1 year)
• Recent municipal rates and taxes invoice not older than 3 months
• Account statement from a NCR (National Credit Regulator) registered service provider (NCR number must be visible/recorded on the document)
• Security service providers registered with PSIRA (Private Security Industry Regulatory Authority), e.g. Chubb, ADT (PSIRA number must be visible/ recorded on the document)
• Telephone or cellular telephone statement
• Official SARS document (not eFiling documentation)
• Valid television license renewal letter
• Television license renewal/confirmation letter
• Subscription TV, e.g. MultiChoice statement
• Home loan statement
• Long/short term insurance policy documents from a Financial Services Provider (FSB number must be visible/recorded on the document)
• Motor vehicle registration/license documents
• Body corporate/governing body letter or statement
• Official employer letter for employees residing on company/ institution premise
• Official university/technicon/college or tertiary institution registration letter
• Posted traffic fine from a Metro police department (E-toll statements are not accepted)
• Medical aid statement or policy document (policy number must be visible on the document)
• Letter from municipality confirming residential address or business address (for business clients)
• Tribal authority letter confirming residential address or business address (for business clients)
• Signed letter from an independent auditor/accountant on their company letterhead confirming physical/trading/operational address for the business (for business clients).

Your proof of residence also needs to meet the following requirements:

• First name provided needs to match
• Last name provided needs to match
• ID number (if on the document) needs to match
• Passport number (if on the document) needs to match
• Provided address needs to match
• Proof of Residence needs to be clear and readable
• No electronic edits on a photo
• Proof of Residence can not be older than 3 months old 
  - Unless a signed lease or rental agreement is provided (can not be older than 1 year)