Frequently Asked Question

Why am I not receiving emails from ChainEX?

Last Updated a year ago

If you are not receiving emails from ChainEX but are certain that you should be, there could be many causes. To solve the issue, please check this list of the most common issues and solutions:

  • Confirm that the email you are checking is the same email address registered to your ChainEX account.
  • Check your spam or junk folder. If you find your emails here, be sure to mark that the emails from ChainEX are not spam or junk.
  • Your email provider may be blocking emails from ChainEX. You can confirm this by contacting your provider or contacting our support staff by clicking here.

If none of these listed suggestions resolves your issue, please log a support ticket by clicking here, and our support staff will investigate your situation.

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