Frequently Asked Question

How can I track my open tickets?

Last Updated 6 months ago

Once you have logged a ticket with our ChainEX Support Agents and would like to keep track of your ticket, you can simply follow the steps below:

Please follow these steps once you have logged your ticket:

  1. Log a ticket with support
  2. Then navigate to and open the email ChainEX has sent you.
  3. Click the link “view this ticket's progress online”.
  4. You can now review your ticket.


Please follow these steps after you have logged your ticket:

  1. Navigate to support
  2.  Click on “Check Ticket Status”
  3.  Enter the email address used to log the ticket
  4.  Enter your ticket number (this can be found on the email sent by ChainEX)
  5.  Click on the Email Access Link
  6.  Navigate to your email address
  7.  Click on the access link that was sent via email
  8.  You can review your ticket

There are two ways in which a user can register an account in order to track their tickets provided in the steps below.

1. How to register an account in order to track my tickets? (First Method):

  1.  Navigate to support
  2. Then navigate to the sign-in page or check the ticket status page
  3. Click on Create an account or Register for an account
  4. Fill out the registration form
  5. Click on Register
  6.  Navigate to the email address just used to register
  7. Click the link in the email to confirm your email address
  8. Your account will be registered

2. How to register an account in order to track my tickets? (Second Method):

  1. Log a support ticket
  2. Navigate to the email address and open the email ChainEX has sent you.
  3.  Click the link “view this ticket's progress online”.
  4.  In the top right corner, click on Register for an account
  5.  Fill out the registration form
  6.  Click on Register
  7.  Navigate to the email address just used to register
  8.  Click the link in the email to confirm your email address
  9.  Your account will be registered




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