Frequently Asked Question

At ChainEX, we take security seriously and are committed to providing our clients with a safe and secure platform to trade and manage their digital assets. We want to assure our clients that under no circumstances will ChainEX request access to your password, Two-Factor Authentication (2FA) codes, or any other sensitive information that would compromise your account. If you have been asked to provide such information, you can be confident that the request did not originate from ChainEX. The only email address you should receive emails from is our official support email, ([email protected]). Rest assured that we remain committed to ensuring the integrity and security of our client's accounts and transactions, and we continue to prioritize transparency and accountability in all our operations.