Frequently Asked Question
What happens if I lost my cell phone with my Two-Factor Authentication (2FA) codes on?
Last Updated a year ago
If you are unable to access your 2FA codes on your mobile device, don't worry. Simply visit the ChainEX Support Portal and log a ticket, explaining your situation to our experienced support team. Our support agents will then guide you through the necessary steps to disable your 2FA by providing the required information. After verifying your identity, we will disable your 2FA to help you regain access to your account.