Frequently Asked Question

Why have I not received my digital currency deposit or why have I not received the full amount?

Last Updated a year ago

If you have not received your digital currency deposit, it is because you have inserted the incorrect information.

Please make sure that the required information for digital currency deposits is 100% correct.

If you are still not receiving your deposit and the information is correct, please log a support ticket.

If you have not received the full amount, it is because of the fees ChainEX charges for the transaction.

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