Frequently Asked Question

If your digital currency deposit has not been received, it may be due to incorrect information provided during the deposit process. We recommend verifying that all required information for the digital currency deposit is accurate to avoid any issues. In the event that the information is correct and you still have not received your deposit, please log a support ticket and our team will assist you further.

Please note that if you have not received the full amount of your deposit, it may be due to the fees charged by ChainEX for the transaction. For further assistance, please do not hesitate to contact our support team.