Frequently Asked Question

Why have I not received my Fiat withdrawal or why have I not received the full amount?

Last Updated a year ago

If you have not received your Fiat withdrawal, it is because you have inserted the incorrect information. Please make sure that the required information for Fiat withdrawals is 100% correct. If your withdrawal is still not reflecting and the information is correct, please log a support ticket. If you have not received the full amount, it is because of the fees ChainEX charges for the transaction and bank charges from your local bank.

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