Frequently Asked Question
Why have I not received my Fiat withdrawal or why have I not received the full amount?
Last Updated a year ago
If your Fiat withdrawal has not been received, it may be due to incorrect information entered during the withdrawal process. It is crucial to ensure that all required information for Fiat withdrawals is accurate. If the withdrawal is still not reflecting in your account despite providing the correct information, please contact our support team by logging a support ticket for assistance.
Additionally, please note that fees charged by ChainEX and bank charges from your local bank may impact the final amount received. We recommend reviewing our fee schedule to understand the applicable charges for Fiat withdrawals.