Frequently Asked Question

How do I enable Two-Factor Authentication (2FA)?

Last Updated 6 months ago

Two-factor Authentication (2FA) is an excellent function, which adds an extra layer of security to your ChainEX account. To enable the 2FA function, follow these steps:

If you are on verification level 0:

  1. Sign in to ChainEX - chainex.io
  2. just select “Enable” next to 2FA security in the center-right. If you are on verification level 1 or 2, move your cursor over your name in the top right corner, showing a drop-down menu, select on “Settings”. Then select “Enable” next to 2FA security in the center-right.
  3. Follow these three steps to enable the 2FA function on your account:
    • Download the Google Authentication application from your mobile app store onto your mobile phone.
    • Scan the generated QR code on your mobile phone.
    • Please make sure to write down your key code and keep it safe for any future use.
    • Enter the provided six-digit code in the “Enter verification code” field.

Once you have inserted the six-digit code, select “verify”, which will enable your 2FA functionality.

If you are on verification level 1 or 2:

  1. Sign in to ChainEX - chainex.io
  2. You will be navigated to the balance page, move your cursor over your name in the top right corner, showing a drop-down menu
  3. select “Settings”
  4. Then select “Enable” next to 2FA security in the top center-right.
  5. Follow these three steps to enable the 2FA function on your account:
    • Download the Google Authentication application from your mobile app store onto your mobile phone.
    • Scan the generated QR code on your mobile phone.
    • Please make sure to write down your key code and keep it safe for any future use.
    • Enter the provided six-digit code in the “Enter verification code” field.

Once you have inserted the six-digit code, select “verify”, which will enable your 2FA functionality.

Please watch this YouTube video for more information - What is Two-Factor Authentication (2FA) on ChainEX?


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