Frequently Asked Question

How do I reach Level 2 verification?

Last Updated 26 days ago

Depending on the profile verification steps you’ve completed, your ChainEX profile may be on one of three levels:

  1. Level 0
  2. Level 1 or
  3. Level 2

Completing the Level 2 Verification process will assist ChainEX with securing your account and increase your trading and withdrawal limits. Click here for more information on our trading and withdrawal limitations.

In order to complete the Level 2 verification process, you will be required to upload the following documents to ChainEX:

  1. A copy of your ID or Passport Document.
  2. A clear photo of yourself holding said ID or Passport Document along with a piece of paper with the word "ChainEX" and today's date.
  3. A clear copy of your proof of residence eg. Bank Statement, Municipal councilor's letter, Utility bill, etc.

It is very important that the names on the ID or Passport Document match the names you used to register on ChainEX.

To reach Level 2 verification, follow these steps:

  1. Log in to ChainEX (chainex.io)
  2. Select the drop-down arrow next to your user name in the top right corner.
  3. Select Profile in the drop-down menu.
  4. On the Profile page next to Personal Details, select Verify Now
  5. Select your Issue Country - this is the country you were born in - the country that reflects on your ID or Passport Document.
  6. Select your Document Type.
  7. Enter your Document Number.
  8. Select your Country of Residence - this is the country you are currently living in.
  9. Fill out the rest of your address information.
  10. Select Next.
  11. You will be redirected to the Verification Level 2 dialog.
  12. Select Start.
  13. Upload a clear copy of your ID or Passport Document.
  14. Upload a clear photo of yourself holding said ID or Passport Document along with a piece of paper with the word "ChainEX" and today's date.
  15. Upload a clear copy of your proof of residence eg. Bank Statement, Municipal councilor's letter, Utility bill, etc. For more information on the acceptable proof of residence. Click here
  16. Confirm your submission by selecting Next.

Your verification request has now been submitted for approval. You will be notified via email once it has been completed.

Please watch this YouTube video for more information - How to verify your account to Profile Verification Level 2 on ChainEX

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