Frequently Asked Question
What does my profile verification level mean?
Depending on the profile verification steps completed, your ChainEX profile may be on one of three levels. The levels range from Level 0 (No verification completed) to Level 2 (Fully verified). Only users who are fully verified ( Level 2) will be able to perform transactions on their accounts.
The table below outlines the requirements and restrictions on each level:
| Level Name | Submission Requirements | Trading Restrictions |
| Level 0 | First name Last name | No digital currency withdrawal No ZAR and USDT deposits or withdrawals No ZAR and USDT market trading |
| Level 1 | Verified mobile number | No digital currency withdrawal No ZAR and USDT deposits or withdrawals No ZAR and USDT market trading |
| Level 2 | Verified ID or Passport document Photo of yourself Address details and Proof of Residence Online Compliance Questionnaire | R1 000 000 ZAR daily currency withdrawal 100 BTC daily digital currency withdrawal |
Level 2 limits:
Please note that any unconfirmed withdrawals will be deducted from your daily withdrawal limit even if the withdrawals were not initiated on the current date. Only processed withdrawals on dates that are not the current date will be excluded from your daily limit
For a step-by-step guide on how to verify your account, see the tutorial here.