Frequently Asked Question

What does my profile verification level mean?

Last Updated about a month ago

Depending on the profile verification steps completed, your ChainEX profile may be on one of three levels. The levels range from Level 0 (No verification completed) to Level 2 (Fully verified). Only users who are fully verified ( Level 2) will be able to perform transactions on their accounts.

The table below outlines the requirements and restrictions on each level:

 
Level NameSubmission RequirementsTrading Restrictions
Level 0First name

Last name

No digital currency withdrawal
 

No ZAR and USDT deposits or withdrawals

No ZAR and USDT market trading

Level 1Verified mobile numberNo digital currency withdrawal

No ZAR and USDT deposits or withdrawals

No ZAR and USDT market trading


Level 2Verified ID or Passport document

Photo of yourself

Address details and Proof of Residence

Online Compliance Questionnaire 

R1 000 000 ZAR daily currency withdrawal

100 BTC daily digital currency withdrawal

 Level 2 limits:

Please note that any unconfirmed withdrawals will be deducted from your daily withdrawal limit even if the withdrawals were not initiated on the current date. Only processed withdrawals on dates that are not the current date will be excluded from your daily limit

For a step-by-step guide on how to verify your account, see the tutorial here.

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